London foundation, drainage & sewer-backup assessment

Basement Waterproofing London

London basements can flood through foundation cracks, overloaded drainage, a failed sump, surface water or a sanitary lateral. We identify which route is active before specifying an interior system, exterior repair, pump, valve or sewer solution.

Since 1998Ontario water-control experience
Licensed & InsuredQualified project teams
Written DiagnosisKnow which route is addressed
Grant-Aware ScopeEligible and excluded work separated

Recognized, reviewed and trusted across Ontario

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Follow the evidence from the first wet point

A puddle at the floor drain does not prove the sewer caused it

Water often travels behind finishes or across the slab before it is noticed. Rainwater at a window, seepage beside the footing and sewage rising through a drain can finish in the same low spot. The timing, residue, odour, sump activity and first visible entry point matter.

What we document during a London assessment

  • Construction era and where the foundation drainage appears to terminate
  • Rainfall timing, snowmelt, municipal surcharge signs and ordinary plumbing use
  • Wall cracks, service entries, window wells and the floor-wall joint
  • Sump inflow, pump condition, power protection and discharge destination
  • Lot slope, swales, catchbasins, hard surfaces and neighbouring drainage changes
London-specific system history

The home’s era can change the drainage investigation

The City’s current flood guidance explains why two London homes on nearby streets may need different work even when their basements look equally wet.

Before approximately 1985

Foundation drains may reach the sanitary sewer

The City says weeping tiles in some older homes are generally connected to the sanitary system, with exceptions. Heavy rain and snowmelt can send groundwater into a pipe intended for wastewater. Before adding a backwater valve, the relationship between that connection, the proposed disconnection and a new sump should be established.

After approximately 1985

Sump operation and outlet become central

The City describes newer construction as commonly directing weeping tile into a sump. A wet event may then involve the float, pump, clogged discharge, power interruption or water returning toward the foundation. Surface discharge should move away from the house without icing a sidewalk or affecting neighbouring or City property.

Private sanitary lateral

The homeowner is responsible for its full length

A recurring backup may originate in the private lateral rather than the foundation or City main. London’s guidance assigns the condition and maintenance of the entire sanitary lateral to the homeowner. A licensed plumber can inspect for roots, grease, obstruction, failed joints or pipe damage before repair is selected.

City of London Basement Flooding Grant Program

Current grants cover 90% of approved costs up to specific caps

The program is for qualifying residential property owners who have not started construction and meet the City’s flood-risk criteria. An application, itemized contractor estimates and written approval come before the eligible work. The City advises allowing up to four weeks for application review.

After approval, a licensed plumber or drainage contractor completes the scope with the appropriate permits. The Building Division inspects the installation, and the owner submits the paid, detailed invoice before the City processes the grant.

$1,800Maximum for an approved sanitary backwater valve.
$4,000Maximum for an approved new sump pit and pump with existing weeping-tile disconnection.
$1,400Maximum for battery backup installed with a new eligible sump pump—not an existing unit.
$2,400Maximum for additional approved weeping-tile disconnection work.
$6,000Maximum for an eligible sewage ejector and holding tank with interior plumbing modifications, used instead of a backwater valve.
$4,000Maximum for an eligible sump pit and pump serving a reverse-grade driveway in place of drains directed to sanitary sewer.
$7,000Maximum for an eligible storm private drain connection from City main to property line.
$3,000Maximum for an eligible private-property storm building sewer from an existing stub to the home.

What the grant does not cover: the City expressly excludes new interior or exterior weeping tile, floor- or wall-crack repairs and waterproofing services. It also excludes maintenance, repair or replacement of existing sump pits and pumps. Grant eligibility is the City’s decision, not the contractor’s.

London water-control and foundation services

Select the repair by route—not by the size of the puddle

A grant-eligible flood device and a non-grant waterproofing repair can both be appropriate at one property, but the quote should keep their purposes and costs clearly separated.

Foundation entry and perimeter seepage

These methods address water passing through or beneath the building envelope rather than wastewater returning through plumbing.

Interior Basement Waterproofing

An interior channel intercepts water at the wall base or beneath the slab and carries it to a controlled collection point. In a London home with older sanitary-connected foundation drains, the design should clarify how new interior drainage, existing weeping tile and the sump relate—especially if the owner also wants the City to assess a separate disconnection grant.

Relevant evidence: recurring moisture along several feet of the floor-wall joint, under-slab pressure or outside walls that cannot reasonably be excavated.
Review interior waterproofing

Exterior Basement Waterproofing

Exterior work exposes the soil side of a foundation wall so cracks, penetrations, protection and footing drainage can be addressed directly. London’s grant page says ordinary waterproofing is not funded, so an exterior quote should never be represented as grant-eligible solely because the basement previously flooded.

Relevant evidence: one accessible elevation leaks, outside protection has failed, or a wall defect needs direct access beyond a simple interior seal.
Review exterior waterproofing

Basement Leak Repair

Water that appears in one corner may enter at a window well, utility penetration, sill, plumbing line or joint above the visible stain. Targeted investigation can avoid removing an entire finished perimeter when the actual defect is local. The pattern should be observed during or soon after the event whenever safe.

Relevant evidence: a repeatable spot responds to wind-driven rain, staining begins above floor level or water appears beside a single opening.
Review targeted leak repair

Foundation Crack Repair

A visible crack is assessed for material, width, displacement and signs of movement before a repair method is chosen. Stable poured-concrete cracks may suit injection from inside. Masonry separation, bowing or ongoing displacement can justify structural review rather than treating the line as only a water opening.

Relevant evidence: moisture follows one defined crack or tie location and the surrounding wall is otherwise dry.
Review foundation crack repair

Pump, backup and yard-water control

These systems either move collected groundwater, block reverse sanitary flow or redirect exterior water before it reaches the structure.

Sump Pump Installation

Sump planning includes the basin, primary pump, check valve, alarm, battery protection and final outlet. London prohibits discharge to the sanitary system. Yard discharge should move roughly two metres from the wall to an absorbent area without crossing onto a sidewalk, driveway, neighbour or City property.

Relevant evidence: a new weeping-tile disconnection needs a receiving pit, the existing collection system lacks pumping, or power-loss protection is part of an approved new system.
Review sump-pump installation

Backwater Valve Installation

A sanitary backwater valve closes against reverse flow from the building sewer. London advises that sanitary-connected weeping tiles must be disconnected before a valve is installed. When a valve closes during surcharge, household wastewater also cannot leave; plumbing use should wait until the valve reopens.

Relevant evidence: sewage or contaminated water rises through a floor drain or low fixture during widespread sewer loading.
Review backwater-valve installation

French Drain Installation

A French drain can intercept shallow groundwater or runoff along a defined exterior route. The outlet, grading and effect on existing swales matter. London’s guidance cautions owners not to alter drainage in ways that push water onto adjacent or City property, and recommends consulting before changing yard grades.

Relevant evidence: a persistent saturated corridor or runoff path can be intercepted and a suitable lawful discharge point exists.
Review French-drain planning

Structural, sewer and urgent response

These scopes require more than a generic waterproofing quote: investigate responsibility, permits, engineering and immediate safety first.

Basement Underpinning

Lowering a basement changes the foundation structure and the relationship between footing, slab, drains and groundwater. Engineering, permits, excavation sequencing and a coordinated drainage design are essential. This work is not the same as a City flood-device grant and should be scoped as a structural project.

Relevant evidence: a renovation needs additional headroom and the owner is prepared for structural design rather than a cosmetic floor lowering.
Review basement underpinning

Sewer & Drain Repair

Camera inspection and location work can distinguish roots, accumulated grease, displaced joints, collapse or another obstruction. Because London assigns the entire sanitary lateral to the homeowner, locating the defect and municipal connection is critical before deciding between cleaning, lining, spot repair or replacement.

Relevant evidence: multiple fixtures slow together, backups recur after cleaning, the cleanout rises or a prior camera report identifies damage.
Review sewer and drain repair

Emergency Service

Do not enter a flooded basement when water may contact outlets, a panel, furnace or baseboard heater. The City directs residents to London Hydro’s emergency line at 519-661-5555 for power disconnection and asks that basement flooding be reported to the City at 519-661-4570 so the municipal sewer can be checked.

Relevant evidence: water is still entering, sewage is present, the pump has failed or electrical equipment may be energized.
Review emergency service
Choose the strongest clue

What changed when the basement became wet?

Use the event pattern to choose a sensible first investigation. This tool cannot confirm a diagnosis, grant approval or the condition of a hidden lateral.

For active City reporting, London currently lists 519-661-4570. Keep clear of floodwater near electrical equipment.

Separate clean water from wastewater

Match the method to the London flood route

On phones, each row becomes a labelled card. Homeowners can compare the purpose and limitation without dragging a wide table sideways.

MethodRoute controlledEvidence that supports itKey limitation
Interior drainageGroundwater arriving at the inside wall base or below the slab.A broad wet perimeter or pressure from beneath the floor.Not a sanitary-backup device and not funded as waterproofing by the City grant.
Exterior wall systemWater crossing an accessible foundation wall from outside.Leakage follows one elevation and exterior excavation is practical.Does not clear a lateral blockage or power a failed sump.
Crack repairA defined opening in an otherwise serviceable foundation wall.The same crack becomes wet during repeat events.City grant excludes wall and floor crack repair; movement may need structural review.
New sump systemFoundation water intentionally collected in a new basin.Approved weeping-tile disconnection or drainage work needs a powered outlet.Routine repair or replacement of an existing sump is not grant funded.
Backwater valveReverse sanitary flow through the building sewer.Sewage enters through lower drains during surcharge.It does not manage wall seepage; connected weeping tiles must be addressed first.
French drainShallow yard water moving along a predictable path.A saturated corridor has a legal outlet that preserves grading and swales.It cannot solve a sanitary obstruction or an unknown discharge destination.
A grant-aware project sequence

Investigate before construction begins

Starting eligible work too early can disqualify a grant application. Starting the wrong repair can leave the actual water route unchanged.

Record

Capture the first wet location, weather, sump behaviour, affected fixtures, residue, odour and any City or insurance report from the event.

Trace

Determine whether water crossed the foundation, entered at grade, exceeded pump capacity or travelled backward through the sanitary lateral.

Separate

Break out City-grant candidates from excluded waterproofing, crack repair, restoration and existing-pump replacement before submitting estimates.

Approve and build

Wait for written grant approval where applicable, obtain permits, complete the defined work, pass inspection and retain detailed paid invoices.

Coverage across the Forest City

London neighbourhoods have different ages and drainage layouts

An older core-area home, a post-1985 subdivision and a reverse-grade driveway can present different drainage connections. We use the observed system—not a neighbourhood stereotype—to determine the scope.

The City grant program has its own eligibility criteria, including construction and subdivision conditions. A London address does not automatically qualify, and the City Engineer retains discretion.

  • Downtown London
  • Old North
  • Old East Village
  • Wortley Village
  • Byron
  • Westmount
  • Oakridge
  • Masonville
  • Hyde Park
  • White Hills
  • Sunningdale
  • Stoney Creek
  • Huron Heights
  • Argyle
  • Carling
  • Highland
  • Pond Mills
  • Westminster
  • Summerside
  • River Bend
  • Lambeth
  • Bostwick
  • Talbot
  • Glen Cairn
  • Medway
  • Fox Hollow
Independent customer feedback

Review the experience—not only the star total

Use the verified feed to evaluate how customers describe the diagnosis, written scope, communication, site protection and explanation of the completed system.

All reviews
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Excellent494 reviews
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Winnie H profile picture
Winnie H
404 days ago
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+3
I want to express my sincere gratitude to Canada Waterproofers for a job exceptionally well done. From the initial basement inspection with Andrew to the completion of the project by their highly efficient crew, the entire process went smoothly and without a hitch. The team of four completed the waterproofing in just one day, and I was extremely impressed by their professionalism—from organization to thorough clean-up. Andrew is very personable, and his excellent communication skills reassured me that I had chosen the right company after extensive research and meeting with several others. Their rates were also the most reasonable compared to other leading waterproofing companies in the GTA.

Owner's reply
Thank you so much for your kind words! We’re happy to hear Andrew and our crew made the process smooth and stress-free for you. We take pride in being professional, efficient, and fair with our pricing, so your feedback means a lot. We truly appreciate your trust in Canada Waterproofers Toronto!
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V V profile picture
V V
12 days ago
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Val from Canada Waterproofers did an excellent job unclogging my kitchen drain, bringing the plumbing up to code, and installing a proper vent. Professional, knowledgeable, and reliable. Highly recommend Val for quality plumbing work!

Owner's reply
Thank you so much for your kind words, Val is truly a great plumber and person and we are so lucky to have him on our team. Hope you have very happy holidays! All the best Canada Waterproofers Toronto
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Marcia Kondrat profile picture
Marcia Kondrat
97 days ago
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I have just used the services of Canada Waterproofers Toronto to resolve a leak issue under the kitchen sink. Valentin was very professional, knowledgeable, easy to communicate, came on time and resolved the issue promptly. I recommend them. If in need of a plumbing professional, call and ask for Valentin.

Owner's reply
Thank you kindly for sharing your experience! We’re so pleased to hear that Valentin was able to help resolve your leak quickly and professionally. We’ll be sure to pass your kind words along to him. We truly appreciate your recommendation and are always here if you need us again. Warm regards, Canada Waterproofers Toronto Team
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Ken profile picture
Ken
222 days ago
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Canada Waterproofers is highly recommended. We had a basement leak in Toronto, and Slava and his team were excellent from start to finish. They quickly identified the cause of the issue, clearly explained the options, and completed the waterproofing work efficiently and professionally. The job was done cleanly and with great attention to detail. Even after the work was finished, I had a few follow-up questions, and Slava was very patient, took the time to listen, and provided reassurance and clarity. Great service and a great experience overall.

Owner's reply
Thank you so much for the thoughtful review — we really appreciate you taking the time to share your experience. Basement leaks can be stressful, so we’re glad we were able to identify the issue quickly and walk you through the options clearly. We always want homeowners to feel comfortable and confident before any work starts. It also means a lot that you mentioned the follow-up. Even after the job is done, we’re always here to answer questions and make sure everything feels right. Thanks again for trusting Canada Waterproofers with your home in Toronto — we truly appreciate the recommendation.
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Charles M profile picture
Charles M
223 days ago
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Had Val over to do some difficult plumbing work. He is excellent ! Very knowledgeable, hard working and honest. Just as important he is a pleasure to deal with. Would highly recommend him.

Owner's reply
Thank you — this really means a lot. Some plumbing jobs can be tricky, so we’re glad Val was able to get in there and get it done properly for you. He’s exactly how you described — hardworking, honest, and just easy to deal with. We truly appreciate the recommendation. Thanks again for trusting Canada Waterproofers Toronto with the job.
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Jared Ross profile picture
Jared Ross
229 days ago
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They did our full exterior waterproofing, sump pump with battery backup, and backflow valve installation over 10 years ago. We had recurring basement flooding but we haven't had a single drop of water in our basement for over a decade. Slava has always been available by text and has even responded to me in the middle of the night during extreme cold when my sump pump alarm was going off. He gave me advice to fix it myself and resolving the problem without having to pay for a service call - a frozen discharge pipe. We recently had Slava back out to do a proactive maintenance check on our pumps and battery backup. He was honest, fair, and didn't try to upsell us on anything unnecessary. It’s rare to find a company that stands by their work this long and is still around to support it. If you want a permanent solution and a team that actually answers their phone, I can’t recommend them enough.

Owner's reply
Thank you so much for taking the time to share this — it really means a lot to us. Knowing that your basement has stayed completely dry for over 10 years is exactly why we do what we do. We’re glad Slava was able to help when you needed it most, especially during extreme weather. Standing behind our work and being there for our customers long after the job is done is something we take a lot of pride in. Thanks again for trusting Canada Waterproofers Toronto all these years. If you ever need anything in the future, we’re always just a call or text away.
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Julian Back profile picture
Julian Back
234 days ago
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Carl and his team were just incredible from start to finish. No questions were left unanswered and Carl followed up with gold star service at every turn of the project. I would highly recommend Carl again!

Owner's reply
Thank you so much for such an amazing review! We truly appreciate your kind words and are glad we could make the process clear and stress-free from start to finish. It means a lot to know the follow-up and communication stood out. Thanks again for the recommendation — we’d be more than happy to help anytime in the future.
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natalia chul profile picture
natalia chul
247 days ago
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Valentin did a great job replacing the plumbing under my kitchen sink. He was professional, efficient, and thorough. Everything works perfectly, no leaks at all, and the workspace was left clean. Highly recommend his services anytime.

Owner's reply
Thank you so much for the great feedback! We’re glad to hear Valentin did an excellent job with your kitchen sink plumbing. Professionalism, efficiency, and leaving a clean workspace are things we really pride ourselves on. We truly appreciate the recommendation and are always here if you need anything in the future!
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Darren Parker profile picture
Darren Parker
256 days ago
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Carl and the rest of the team are fantastic to deal with. Punctual, friendly and accommodating. Highly recommend!

Owner's reply
Thank you so much for the kind words! We truly appreciate your support and are glad you had a great experience with our team.
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Lara Dominguez profile picture
Lara Dominguez
298 days ago
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We had numerous quotes and are so happy that we chose to go with Canada Waterproofers. Slava was always responsive to our queries, answering quickly and clearly. The team was willing to work with our shared driveway and both our and our immediate neighbour's needs. The team worked respectfully at all times and was excellent at tidying up after each day of work. Between the excellent communication, the professional quality of the work and our final, finished, waterproofed home, we highly recommend Slava and Canada Waterproofers, both online and with all of our friends and neighbours. THANK YOU!

Owner's reply
Thank you so much for this incredible review. We’re truly grateful you chose Canada Waterproofers Toronto after comparing multiple quotes. Slava and the entire team take great pride in clear communication, responsiveness, and treating every home—and every neighbor—with respect, so it means a lot to hear that reflected in your experience. Working in a shared driveway can be tricky, and we’re glad we were able to accommodate everyone’s needs while keeping the site tidy and organized each day. We’re thrilled that you’re happy with the final waterproofing results, and your recommendation—both online and to friends and neighbors—means the world to us. Thank you again for trusting Slava and Canada Waterproofers Toronto!
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Edward Schatz profile picture
Edward Schatz
298 days ago
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Slava and his team were extraordinary. We got several quotes. His was competitively priced and clear as day. He took the time to address all our questions--with good humour and professionalism. He even talked us out of doing some (unnecessary) additional work. The waterproofing was top-notch professional. They did the work efficiently, cleanly, and on time. I cannot recommend these guys enough. Bravo.

Owner's reply
Thank you so much for your thoughtful review and the trust you placed in our team. We’re thrilled to hear that Slava and the crew were able to provide clear guidance, honest recommendations, and a smooth waterproofing experience from start to finish. Taking the time to answer questions—and making sure homeowners only do the work that’s truly needed—is a big part of how we operate, so your feedback means a lot. We sincerely appreciate your recommendation and are always here if you need anything in the future. Bravo right back at you, and thank you again for choosing Canada Waterproofers Toronto!
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Vas profile picture
Vas
313 days ago
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I want to take a moment to thank Slava and his team at Canada Waterproofers for yet another outstanding job. Over the years, I’ve had two properties that required waterproofing, and I wouldn’t trust anyone else with the work. I genuinely wish more contractors operated with the same level of professionalism and care. Their multi-layered waterproofing approach is thorough and truly sets them apart, ensuring the warranty they provide is backed by real quality. They also maintain an exceptional level of cleanliness—leaving the site spotless every time. There is no detail left behind or overlooked - "I’ve never seen another company finish the top edging of the waterproof membrane so neatly; nothing is loose, flapping, or left undone. They have mastered every step of the process, and the quality of their work is unmatched. I would highly recommend them.

Owner's reply
Thank you so much for taking the time to share this incredible feedback. We truly appreciate your continued trust in Slava and our team over the years — it means a lot to us, especially coming from someone who has had multiple properties waterproofed. We take great pride in our multi-layered waterproofing system, the precision of every membrane installation, and the cleanliness of our worksites. Hearing that you noticed the attention to detail — especially the top edging and finishing steps — is the best compliment we could receive. Our goal is always to deliver work that not only solves the problem but is built to last, backed by a warranty we stand behind 100%. Thank you again for your kind words and for recommending us. It has truly been our pleasure to help protect your homes. Canada Waterproofers Team
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Pranjal Pranjal
317 days ago
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I had a bad water leak in my basement in Toronto and called many waterproofing companies but couldn't get satisfied with their knowledge. We finally called Canada Waterproofers to know about the exact cause of leak. Their basement waterproofing service was fast, clean, and very professional. They found the exact source of the leak and sealed it completely. Now my basement is totally dry and even smells fresher. I’m really happy with the results. Excellent team, honest pricing, and top-quality waterproofing work! Thank you Carl for this wonderful experience. Definitely recommended!

Owner's reply
Thank you so much for your amazing review! We’re really glad we could help you get to the exact source of the basement leak and provide a fast, clean, and professional waterproofing solution. Our team takes pride in giving clear explanations and delivering top-quality basement waterproofing in Toronto, so it means a lot to hear that you’re happy with the results. I’m especially happy to hear your basement is now completely dry and smelling fresh again — that’s exactly the peace of mind we aim to deliver. Thank you for trusting Canada Waterproofers and for the recommendation! If you ever need anything in the future, we’re always here to help. Canada Waterproofers Toronto
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Kazeem Jaffer profile picture
Kazeem Jaffer
324 days ago
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Val is extremely professional, efficient; and honest. He’s helped us on two jobs and has been a pleasure to work with.

Owner's reply
Thank you so much for your feedback! We’re very happy to hear you had a great experience working with Val — he’s an extremely knowledgeable and honest technician, and we’re proud to have him on our team. We truly appreciate your continued trust in us and thank you for choosing Canada Waterproofers for multiple jobs. If you ever need anything in the future, we’re always here to help. All the best, Canada Waterproofers Team
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Manjot Singh profile picture
Manjot Singh
324 days ago
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I had water coming into my basement in North York and didn’t know who to trust. A friend recommended this basement waterproofing company and they truly lived up to the praise. They inspected the problem carefully, explained the waterproofing process in detail, and handled everything smoothly. The work was done neatly and the results are excellent. I would gladly recommend Canada Waterproofers to anyone in North York needing reliable waterproofing services.

Owner's reply
Thank you so much for taking the time to share your experience! We’re really glad we were able to help with your basement waterproofing in North York. Our goal is always to inspect the issue properly, explain the process clearly, and make sure the work is completed neatly with long-lasting results — so it means a lot to hear that this came through in your project. We truly appreciate your recommendation and the trust you placed in our company. If you ever need anything in the future — even just a question or a quick inspection — we’re always here to help. All the best, Canada Waterproofers Team
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Jaskaran Singh profile picture
Jaskaran Singh
324 days ago
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We recently hired Canada Waterproofers for exterior waterproofing in our basement in Toronto and I’m so glad about our decision. Their waterproofing services were top-notch, the crew was professional and punctual. After the job, my basement stayed completely dry even during heavy rain. They used quality materials and gave me full confidence that my home is now protected for years to come. They even gave us lifetime warranty for the waterproofing work. Highly recommend this company to anyone looking for reliable waterproofing experts in GTA.

Owner's reply
Thank you so much for sharing your experience and for trusting Canada Waterproofers with your exterior basement waterproofing in Toronto! We’re very happy to hear that everything stayed completely dry even through heavy rain — that’s exactly the peace of mind our team works hard to provide. Our crew always focuses on using the highest-quality materials, clean workmanship, and long-lasting waterproofing solutions — and we’re proud to stand behind our work with a lifetime warranty. We truly appreciate your recommendation and your kind words. If you ever need anything in the future — questions, advice, or inspections — our team is always here to help. All the best, Canada Waterproofers Team
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Ak from Ontario School profile picture
Ak from Ontario School
324 days ago
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Had an amazing experience with Canada Waterproofers Toronto for house waterproofing. They did a thorough job sealing the foundation and performing basement repair to stop water seepage. Andrew and team was skilled, honest, and completed everything on time. My basement now stays perfectly dry even after heavy rain. Highly recommend them for professional waterproofing services in GTA.

Owner's reply
Thank you so much for the wonderful feedback! We’re really glad to hear that the foundation repair and waterproofing solved the seepage issues and that your basement is staying dry — especially during heavy rain. Andrew and the team will truly appreciate the shout-out. We take pride in honest, professional work and it means a lot that you noticed. Thank you again for choosing Canada Waterproofers Toronto — and for recommending us to others in the GTA!
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Manita Kajle profile picture
Manita Kajle
326 days ago
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I got my basement waterproofed in Toronto recently and was really impressed with their fair pricing. The Canada Waterproofers team explained everything clearly, did a clean job, and there were no hidden costs. Slava was an easy person to talk with and was very knowledgeable. Great service and honest people! Would definitely recommend them to anyone.

Owner's reply
Thank you so much for sharing your experience! We’re really happy to hear that you found everything clear, fair, and straightforward — that’s exactly how we want every project to be. Slava and the team take a lot of pride in honest pricing, clean workmanship, and clear communication, so your feedback means a lot. We’re glad you’re satisfied with your basement waterproofing in Toronto, and we truly appreciate the recommendation. If you ever need anything down the road, we’re always here to help. Thank you again for choosing Canada Waterproofers!
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Parul Chouhan profile picture
Parul Chouhan
326 days ago
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We called Canada Waterproofers for basement waterproofing and they did an excellent job! Highly recommended!

Owner's reply
Thank you so much for the great review! We truly appreciate the recommendation. We’re happy to hear you had a positive experience with your basement waterproofing. If you ever need anything in the future, we’re always here to help!
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Beth Warrian profile picture
Beth Warrian
326 days ago
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I'm so happy I went with Slava and his team at Canada Waterproofers for my basement interior waterproofing and sump pump installation. From the first inspection through to the end of the work, their care and attention to detail really stood out. I could tell Slava really cared about getting to the root of the issue, and he really went above and beyond to investigate all possible sources of leakage and recommend additional measures I could take to safeguard against future issues. He was very transparent and fair in his quote, communication was quick and smooth throughout, and the work was completed very quickly and to a high standard of quality. As a younger female homeowner I unfortunately sometimes have to contend with condescending, dishonest or dismissive attitudes from prospective contractors, so it was very refreshing to feel nothing but respect from the Canada Waterproofers team. They really treated me as an equal working together to solve the problem, and it made for a very positive and empowering experience out of what could have been a very stressful one (no one wants to have to deal with basement flooding!) They are also very knowledgeable and helpful in applying for city rebates. Highly recommended!

Owner's reply
Thank you so much for the incredible review! We’re truly grateful you trusted Slava and our team with your interior waterproofing and sump pump installation. It means a lot to hear that the communication, investigation process, and transparency stood out for you — we always aim to diagnose the real root of the problem, not just put a quick patch. We’re especially glad you felt respected and supported throughout the process. Every homeowner deserves honesty, clarity, and professionalism — and we’re proud that you felt that from start to finish. Thank you again for recommending Canada Waterproofers — and if you ever need anything in the future, we’re always here to help!
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London grant and flood-control questions

What to confirm before signing a repair contract

The City controls eligibility and can change program terms. Confirm the live requirements before relying on grant money.

How much does London’s Basement Flooding Grant Program cover?

The City currently lists grants equal to 90% of approved cost up to category-specific maximums. Examples include $1,800 for a backwater valve; $6,000 for an eligible sewage ejector and holding tank used instead of a valve; $4,000 for a new sump tied to disconnection; $1,400 for eligible battery backup; $2,400 for additional disconnection; $4,000 for an eligible reverse-grade-driveway sump; $7,000 for an eligible storm private drain connection; and $3,000 for an eligible storm building sewer. Approval remains subject to the City’s criteria and discretion.

Can work start before London approves the grant?

No, not if the owner expects it to qualify. The City’s eligibility criteria require that construction related to the application has not commenced. The owner first obtains itemized estimates, contacts Sewer Engineering, submits the application and waits for written approval. The City advises allowing up to four weeks for its review.

Does the London grant pay for waterproofing or crack repair?

No. The City explicitly says the program does not fund new interior or exterior weeping tile, wall- or floor-crack repair, or waterproofing services. Those items can still be necessary, but they should be priced separately and not marketed as grant-covered work. Maintenance, repair and replacement of existing sump pits and pumps are also excluded.

Why does the age of a London home matter?

The City says some older homes built before approximately 1985 generally have weeping tiles connected to the sanitary sewer, with exceptions. Newer homes are commonly connected to a sump pit and pump. The actual connection must still be verified because construction year is a clue, not proof.

Who is responsible for the sanitary lateral in London?

The City’s current guidance says the homeowner is responsible for the condition and maintenance of the entire sanitary lateral. A licensed plumber can inspect and locate a blockage or failure. Depending on the finding, the answer may be cleaning, lining, spot repair or replacement rather than foundation waterproofing.

Where should a sump pump discharge in London?

A sump should not discharge to the sanitary sewer. For yard discharge, the City recommends directing water about two metres or six feet from the wall to a grassed area, while maintaining suitable grading and avoiding sidewalks, driveways, neighbouring property and City property. A storm connection may be considered where surface discharge creates a significant approved issue.

What should I do during active basement flooding?

Do not enter if water may be in contact with outlets, a furnace, baseboard heaters or the electrical panel. The City lists London Hydro’s emergency line at 519-661-5555 for power disconnection. It also asks residents to report basement flooding at 519-661-4570 so the municipal sewer can be inspected. Contact the insurer and qualified help once the area is safe.

Can a backwater valve and sump pump solve the same problem?

No. A sump pump moves groundwater collected from foundation drainage. A sanitary backwater valve closes against reverse sewage flow. A property may need one, both or neither. London also warns that sanitary-connected weeping tiles must be disconnected before installing a backwater valve, and plumbing use should stop while a valve is closed during surcharge.