Privacy Policy

Canada Waterproofers Inc.
Effective Date: February 14, 2026
Last Updated: February 14, 2026

1. Introduction

Canada Waterproofers Inc. ("Canada Waterproofers," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and all individuals with whom we interact. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Information Protection Act (PIPA), and other applicable Canadian federal and provincial privacy legislation.

By using our services, visiting our website at canadawaterproofers.com, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Contact Information

Canada Waterproofers Inc.
Head Office Address:
9 - 3410 Semenyk Court
Mississauga, Ontario L5C 4P8
Canada

Phone: 416-333-LEAK (5325)
Email: [email protected]
Website: https://www.canadawaterproofers.com

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at the above address or email address.

3. Scope and Application

This Privacy Policy applies to:

Personal information collected through our website (canadawaterproofers.com)
Information collected during service inquiries, estimates, and consultations
Information obtained during the provision of waterproofing, foundation repair, and related services
Information collected through customer service interactions, including phone, email, and in-person communications
Information collected through employment applications
Information collected at trade shows, community events, and marketing activities

4. What Personal Information We Collect

4.1 Information You Provide Directly

We may collect the following types of personal information when you interact with us:

Contact Information:

Full name
Home address (street address, city, province, postal code)
Mailing address (if different from home address)
Phone numbers (home, mobile, work)
Email address
Preferred method and time of contact

Service-Related Information:

Property details (address, type of dwelling, age of structure, foundation type)
Description of waterproofing or foundation issues
Service history and records of completed work
Photographs and video documentation of property conditions
Building plans, permits, and inspection reports
Insurance claim information (when applicable)
Emergency contact information

Financial and Billing Information:

Billing address
Payment method details (credit card information is processed through secure third-party payment processors and not stored by us)
Banking information for payment processing
Financing application information (processed through our financing partner Financeit)
Payment history and account records
Credit check authorization and results (when financing is requested)

Communications:

Content of emails, letters, phone calls, and other correspondence
Customer service inquiry details
Feedback, reviews, testimonials, and survey responses
Social media interactions and messages

Employment Applications:

Resume/CV and cover letter
Employment history and references
Educational qualifications and certifications
WSIB and licensing information
Background check consent and results (as permitted by law)

4.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

IP address
Browser type and version
Operating system
Device type and identifiers
Referring/exit pages and URLs
Date and time stamps of website visits
Clickstream data and pages viewed

Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and deliver targeted advertising. See Section 11 for detailed information about cookies.

4.3 Information from Third Parties

We may receive personal information from:

Financing Partners: Credit information and application details from Financeit
Service Providers: Analytics providers, marketing platforms, CRM systems
HomeStars and Review Platforms: Publicly available reviews and ratings
Better Business Bureau: Complaint and resolution information
Municipal Authorities: Building permit and inspection records
Insurance Companies: Claim information (with your consent)
Referral Sources: Contact information from customers who refer friends or family

5. How We Use Your Personal Information

We collect and use personal information only for purposes that are reasonable in the circumstances and as permitted by applicable law. We may use your personal information for the following purposes:

5.1 Service Delivery

Providing waterproofing, foundation repair, drainage, and related services
Conducting property assessments and inspections
Preparing estimates, quotes, and service proposals
Scheduling appointments and coordinating work crews
Obtaining necessary permits and coordinating municipal inspections
Completing service contracts and warranty documentation
Maintaining service records and project files
Following up on completed work and ensuring customer satisfaction

5.2 Billing and Payment Processing

Processing payments and managing accounts
Issuing invoices and receipts
Managing financing applications through our partner Financeit
Collecting outstanding accounts receivable
Maintaining financial records for accounting and tax purposes

5.3 Customer Service and Communication

Responding to inquiries, requests, and complaints
Providing customer support and technical assistance
Sending service reminders and maintenance recommendations
Notifying you of warranty terms and claiming procedures
Conducting customer satisfaction surveys
Resolving disputes and addressing concerns

5.4 Marketing and Business Development

Sending promotional materials about our services (with consent)
Providing information about seasonal promotions and special offers
Sharing educational content about basement waterproofing and foundation protection
Inviting participation in customer referral programs
Requesting reviews and testimonials (with consent)
Displaying testimonials and case studies on our website and marketing materials (with consent)

5.5 Legal and Compliance Purposes

Complying with Ontario Building Code requirements
Meeting WSIB and workplace safety obligations
Responding to legal requests, court orders, and regulatory inquiries
Protecting against fraud, unauthorized transactions, and illegal activity
Enforcing our terms of service and contractual agreements
Establishing, exercising, or defending legal claims
Maintaining records as required by applicable laws and regulations

5.6 Business Operations and Improvement

Analyzing business performance and service quality
Conducting market research and trend analysis
Training employees and contractors
Managing employee recruitment and human resources
Maintaining and improving our website functionality
Developing new services and improving existing offerings
Ensuring workplace safety and quality control

Under PIPEDA and Ontario privacy legislation, we collect, use, and disclose personal information based on the following legal grounds:

6.1 Consent

In most cases, we obtain your express or implied consent before collecting, using, or disclosing personal information. Consent may be obtained:

Express Consent: Written, verbal, or electronic agreement (e.g., signing a service contract, checking a consent box online, verbal authorization during phone calls)
Implied Consent: Providing personal information for an obvious purpose (e.g., providing contact information to receive a service estimate)
Opt-in Consent: For marketing communications and non-essential uses
Opt-out Consent: For certain secondary purposes where appropriate

6.2 Exceptions to Consent

In limited circumstances permitted by law, we may collect, use, or disclose personal information without consent when:

Required or authorized by law (e.g., court orders, regulatory compliance)
Necessary for the collection of a debt
Required for an investigation of suspected fraud or illegal activity
Necessary in an emergency that threatens life, health, or security
Information is publicly available as specified in regulations
Required for journalistic, artistic, or literary purposes

6.3 Withdrawing Consent

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting our Privacy Officer. Please note that withdrawing consent may limit our ability to provide certain services. We will inform you of the implications of withdrawal before processing your request.

Canada Waterproofers does not sell, rent, or trade your personal information to third parties. We may disclose personal information only in the following circumstances:

7.1 Service Providers and Contractors

We may share personal information with trusted third-party service providers who assist us in operating our business, including:

Payment Processors: Secure processing of credit card and electronic payments
Financing Partners: Financeit for processing financing applications and credit checks
IT and Cloud Service Providers: Website hosting, email services, customer relationship management (CRM) systems, data storage
Marketing and Analytics Providers: Google Analytics, social media advertising platforms, email marketing services
Professional Advisors: Lawyers, accountants, insurance providers, consultants
Suppliers and Material Providers: Coordination of product delivery and installation

All service providers are contractually required to protect personal information and use it only for authorized purposes consistent with this Privacy Policy.

7.2 Municipal and Regulatory Authorities

We may disclose personal information to:

Town of Milton, City of Mississauga, City of Hamilton, and other municipal building departments for permit applications and inspections
Conservation Halton and other conservation authorities for watershed-related approvals
WSIB (Workplace Safety and Insurance Board) for workplace safety compliance
Technical Standards and Safety Authority (TSSA) for plumbing and drainage work
Ontario Building Code enforcement authorities

7.3 Legal and Protection Purposes

We may disclose personal information when:

Required by law, regulation, court order, subpoena, or search warrant
Necessary to comply with legal proceedings or government investigations
Required to protect the rights, property, or safety of Canada Waterproofers, our employees, customers, or the public
Necessary to detect, prevent, or address fraud, security issues, or illegal activity
Required to enforce our contractual agreements and terms of service

7.4 Business Transactions

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving Canada Waterproofers, personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

7.5 With Your Consent

We may share personal information with third parties when you provide specific consent, such as:

Publishing testimonials, reviews, or case studies with your name and location
Sharing before-and-after photos of your property for marketing purposes
Providing references to other potential customers
Sharing information with insurance companies for claims processing

8. How We Protect Your Personal Information

Canada Waterproofers implements physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction.

8.1 Physical Security Measures

Secure office premises with controlled access
Locked filing cabinets for paper records containing personal information
Secure disposal of documents through shredding
Restricted access to storage areas containing customer files

8.2 Administrative Safeguards

Privacy training for all employees and contractors
Confidentiality agreements with employees and service providers
Clear policies and procedures governing personal information handling
Role-based access controls limiting information access to authorized personnel only
Regular privacy compliance audits and reviews

8.3 Technical Security Measures

Secure Socket Layer (SSL) encryption for website data transmission
Encrypted storage of sensitive personal information
Firewall protection and intrusion detection systems
Regular security updates and vulnerability assessments
Secure backup systems with encrypted off-site storage
Password protection and multi-factor authentication for systems containing personal information
Antivirus and anti-malware software on all company devices

8.4 Payment Security

PCI DSS (Payment Card Industry Data Security Standard) compliant payment processing
Third-party payment processors (we do not store complete credit card information)
Tokenization of payment data where possible

8.5 Limitations

While we strive to protect personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures consistent with industry standards and applicable legal requirements.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and business requirements.

9.1 Retention Periods

Customer Service Records:

Active customer files: Duration of service relationship plus 7 years
Service contracts and warranties: Lifetime of warranty plus 7 years (to support our lifetime transferable warranty)
Payment and billing records: 7 years from last transaction (Canada Revenue Agency requirement)
Property assessments and inspection reports: 10 years

Communications:

Email correspondence: 3 years from last interaction
Phone call records: 2 years
Marketing consent records: Until consent is withdrawn plus 1 year

Website Data:

Analytics data: 26 months (Google Analytics default)
Cookie data: As specified in cookie settings (see Section 11)

Employment Records:

Successful applicants: Duration of employment plus 7 years
Unsuccessful applicants: 1 year from application date

9.2 Secure Destruction

When personal information is no longer required, we securely destroy it through:

Shredding of paper documents
Secure deletion or overwriting of electronic records
Physical destruction of storage media
Certified destruction services for sensitive information

10. Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

10.1 Right of Access

You have the right to request access to the personal information we hold about you. We will provide you with:

Confirmation of whether we hold personal information about you
A copy of your personal information in our possession
Information about how your personal information has been used and disclosed
The names of third parties to whom your information has been disclosed

How to Request Access:
Submit a written request to our Privacy Officer at the address provided in Section 2. We will respond within 30 days of receiving your request. A reasonable fee may be charged for extensive requests to cover administrative costs.

10.2 Right to Correction

If you believe personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. We will:

Investigate your request
Correct any inaccuracies
Notify relevant third parties of corrections where appropriate
Provide written confirmation of corrections made

10.3 Right to Withdraw Consent

You may withdraw your consent to our collection, use, or disclosure of personal information at any time, subject to legal and contractual restrictions. Please note that:

Withdrawal may limit our ability to provide certain services
We may continue to use information for purposes that do not require consent (e.g., legal obligations)
Previously completed transactions or disclosures are not affected

10.4 Opting Out of Marketing

You may opt out of receiving marketing communications by:

Clicking "unsubscribe" links in promotional emails
Contacting our Privacy Officer to update your preferences
Adjusting cookie and tracking preferences (see Section 11)

Please note that even after opting out of marketing, we may still send essential service-related communications.

10.5 Complaints and Concerns

If you have concerns about our privacy practices or believe your privacy rights have been violated, please contact our Privacy Officer. We are committed to investigating and resolving complaints.

Escalation to Privacy Commissioner:
If you are not satisfied with our response, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: https://www.priv.gc.ca

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: 416-326-3333 / 1-800-387-0073
Website: https://www.ipc.on.ca

11. Cookies and Online Tracking

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide a better user experience.

11.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable navigation and access to secure areas
Cannot be disabled without affecting website performance

Performance and Analytics Cookies:

Google Analytics: Track website traffic, user behavior, and page performance
Help us understand how visitors interact with our website
Provide insights for improving website design and content

Functionality Cookies:

Remember your preferences and settings
Store information about form submissions
Enhance user experience with personalized content

Marketing and Advertising Cookies:

Google Ads: Deliver targeted advertising based on your interests
Facebook Pixel: Track conversions and optimize social media advertising
Remarketing tags: Show relevant ads to users who have visited our website
Measure advertising campaign effectiveness

11.3 Third-Party Cookies

Our website may contain cookies from third-party services, including:

Google Analytics
Google Ads
Facebook
YouTube (if embedded videos are present)
HomeStars and review platforms

These third parties have their own privacy policies governing cookie use.

11.4 Managing Cookie Preferences

You can control cookies through:

Browser Settings:

Most browsers allow you to refuse cookies or delete existing cookies
Instructions vary by browser (Chrome, Firefox, Safari, Edge)
Note that disabling cookies may affect website functionality

Opt-Out Tools:

Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Your Online Choices (Digital Advertising Alliance of Canada): https://youradchoices.ca/choices
Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org/

Cookie Consent Management:
We provide a cookie consent banner allowing you to accept or decline non-essential cookies when you first visit our website.

11.5 Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) settings. Our website does not currently respond to DNT signals, but you may manage tracking through the methods described above.

12. Children's Privacy

Canada Waterproofers' services are intended for adults and property owners. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

If we become aware that we have inadvertently collected personal information from a minor without proper consent, we will take steps to delete such information promptly.

Parents or guardians who believe we have collected information from their child should contact our Privacy Officer immediately.

13. International Data Transfers

Canada Waterproofers operates exclusively within Canada and primarily serves customers in Ontario. However, some of our service providers (such as cloud hosting and analytics platforms) may store or process data on servers located outside Canada, including the United States.

When personal information is transferred internationally:

We ensure service providers comply with Canadian privacy standards through contractual agreements
Data is subject to the laws of the jurisdiction where it is stored or processed
Foreign governments, courts, or law enforcement agencies may access data under their legal authority

By using our services, you consent to the transfer of personal information outside Canada under these circumstances.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, including:

Financeit (financing partner)
HomeStars (review platform)
Better Business Bureau
Social media platforms (Facebook, LinkedIn, YouTube)
Supplier and manufacturer websites

These third-party websites have their own privacy policies, and Canada Waterproofers is not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

Canada Waterproofers maintains a presence on social media platforms, including Facebook, LinkedIn, YouTube, and others. When you interact with our social media pages:

Your interactions are governed by the privacy policies of those platforms
We may collect publicly available information you share (e.g., comments, reviews, messages)
We use social media insights and analytics to understand audience engagement
We may respond to inquiries and comments sent through social media

Please review the privacy policies of social media platforms for information about how they collect and use your personal information.

16. Video and Photographic Documentation

During service delivery, we may take photographs or videos of your property for:

Documentation of existing conditions before work begins
Progress tracking during installation
Quality assurance and warranty records
Before-and-after comparisons for internal records

Marketing Use:
We will obtain your express written consent before using any photographs or videos of your property for marketing purposes, including:

Website case studies and testimonials
Social media posts
Promotional materials and advertisements
Trade show displays

You may withdraw consent for marketing use at any time, and we will remove images from future materials (previously distributed materials may remain in circulation).

17. Testimonials and Reviews

We may request testimonials and encourage customers to leave reviews on platforms like Google, HomeStars, and the Better Business Bureau.

Consent:
By providing a testimonial or review, you consent to its public display with your first name and city (e.g., "John from Milton"). We will not publish your full name or address without explicit consent.

Removal Requests:
If you wish to have your testimonial removed from our website or marketing materials, please contact our Privacy Officer. Note that reviews posted on third-party platforms are governed by those platforms' policies.

18. Email Communications and Marketing

18.1 Service-Related Communications

We may send emails related to:

Service appointments and confirmations
Project updates and completion notifications
Invoice and payment reminders
Warranty information
Customer satisfaction surveys

These communications are essential to our service relationship and do not require separate marketing consent.

18.2 Marketing Communications

With your consent, we may send promotional emails about:

Seasonal waterproofing services and maintenance tips
Special offers and promotions
Referral program opportunities
Educational content about basement protection

Canada's Anti-Spam Legislation (CASL) Compliance:
All marketing emails comply with CASL requirements, including:

Clear identification of Canada Waterproofers as the sender
Valid physical mailing address (our Mississauga head office)
Functional unsubscribe mechanism in every email
Honour of unsubscribe requests within 10 business days

18.3 Unsubscribing

You may unsubscribe from marketing emails at any time by:

Clicking the "Unsubscribe" link at the bottom of any marketing email
Emailing our Privacy Officer with your request
Calling our office and requesting removal from marketing lists

19. Data Breach Response

Despite our security measures, data breaches can occur. In the event of a breach involving personal information:

19.1 Internal Response

We will:

Immediately contain and investigate the breach
Assess the scope and sensitivity of compromised information
Take steps to prevent further unauthorized access
Document the incident and response actions

19.2 Notification Requirements

As required by PIPEDA, we will:

Notify affected individuals if the breach creates a real risk of significant harm
Report the breach to the Office of the Privacy Commissioner of Canada
Maintain records of all breaches (regardless of notification requirement)

19.3 Notification Content

Breach notifications will include:

Description of the circumstances of the breach
Date or time period when the breach occurred
Types of personal information involved
Steps we are taking to mitigate harm and prevent recurrence
Contact information for questions and assistance
Actions individuals can take to protect themselves

20. Changes to This Privacy Policy

Canada Waterproofers reserves the right to update this Privacy Policy at any time to reflect:

Changes in privacy legislation or regulatory requirements
Changes to our business practices and services
New technologies and security measures
Feedback from customers and privacy regulators

20.1 Notification of Changes

Material Changes:
We will provide prominent notice of significant changes through:

Updated "Last Updated" date at the top of this Privacy Policy
Email notification to active customers (where appropriate)
Website banner or notice on our homepage

Minor Changes:
Administrative updates and clarifications will be posted without additional notice.

20.2 Continued Use

Your continued use of our services or website after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

21. Accountability and Governance

21.1 Privacy Officer

Canada Waterproofers has designated a Privacy Officer responsible for:

Overseeing compliance with this Privacy Policy and applicable privacy laws
Responding to privacy inquiries and access requests
Investigating privacy complaints
Conducting privacy training for employees
Monitoring privacy practices and implementing improvements

21.2 Employee Training

All Canada Waterproofers employees and contractors receive privacy training covering:

Principles of Canadian privacy law
Proper handling of personal information
Security measures and breach prevention
Responding to customer privacy requests
Confidentiality obligations

21.3 Compliance Monitoring

We conduct regular privacy audits and assessments to ensure ongoing compliance with:

PIPEDA (Personal Information Protection and Electronic Documents Act)
Ontario privacy legislation
Industry best practices and standards
Contractual obligations with service providers

22. Definitions

Personal Information: Information about an identifiable individual, including name, address, phone number, email address, financial information, and any other data that can be used to identify a person.

Consent: Voluntary agreement to the collection, use, or disclosure of personal information for defined purposes. Consent may be express (explicit agreement) or implied (inferred from actions).

PIPEDA: Canada's federal privacy law governing how private-sector organizations collect, use, and disclose personal information in the course of commercial activities.

Service Provider: A third-party organization or individual that processes personal information on behalf of Canada Waterproofers under contractual obligations to protect that information.

Cookies: Small text files placed on a user's device by a website to store information about the user's browsing activity and preferences.

23. Questions and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Privacy Officer
Canada Waterproofers Inc.
9 - 3410 Semenyk Court
Mississauga, Ontario L5C 4P8
Canada

Email: [email protected]
Phone: 416-333-LEAK (5325)
Website: https://www.canadawaterproofers.com

Mailing Address for Privacy Inquiries:
Please send all written privacy-related correspondence to the head office address above, marked "Attention: Privacy Officer."

We are committed to responding to all privacy inquiries within 30 days of receipt.

24. Acknowledgment

This Privacy Policy demonstrates Canada Waterproofers' commitment to protecting the privacy of our customers, website visitors, employees, and all individuals whose personal information we handle. We recognize that privacy is fundamental to trust, and we are dedicated to maintaining the highest standards of privacy protection in accordance with Canadian law.

Last Updated: February 14, 2026
Effective Date: February 14, 2026

Canada Waterproofers is here to help

No job is too big or too small. Get in touch with us!

Get a Quote

Call 416-333-5325

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Posted on Google

Mark Matterson
180 days ago

Trustindex verifies that the original source of the review is Google. +1
Slav and his crew were very professional and the work was outstanding. Clear communications from beginning to end. When the job was done, everything was put back exactly and the area was very clean and tidy. They even replanted our tree. I recommend Canada waterproofers anytime and every time.

Owner's reply
Thank you for the great review! The team at Canada Waterproofers truly appreciates your kind words. We're glad you were happy with Slava and the crew’s work and communication. Your recommendation means a lot to us!

Posted on Google

Tim S
580 days ago

Trustindex verifies that the original source of the review is Google. +2
I had Canada Waterproofers complete waterproofing in my house. I called a few contractors that provided me a quote, but I got the best offer from them. Andrii responded quickly to my request and provided a reasonable quotation and a solution to my basement waterproofing issue. I had another contractor do the work before I called Canada Waterproofers and they didn’t do the work properly, but Andrii reassured us that they will do a great job and they really did. He is really knowledgeable and has great communication skills. Vasyl and Alex were very organized and meticulous with the work they did. After completing the job, they cleaned the work area. I give them 10/10 and would recommend them to my friends.

Owner's reply
Thank you for sharing your experience with us, We are so thrilled that your happy with our waterproofing service. If you ever need anything else in the future, please don't hesitate to contact us. Best regards Canada Waterproofers Team!

Posted on Google

Kevin Lau
586 days ago

Trustindex verifies that the original source of the review is Google. +2
We had a leak anytime we had a heavy rainfall. The guys from Canada Waterproofers did an amazing job helping us with interior waterproofing in the winter. They installed a pump to redirect the water away from the house. The work only took a couple days and Carl was awesome and friendly through organizing the whole project. Much faster and easier process than I thought. Highly recommend.

Owner's reply
Hi Kevin We just want to thank you again for trusting us with your home and for your support, if you ever need anything in the future please don’t hesitate to contact us. Best regards Canada Waterproofers team!

Posted on Google

John Aziz
669 days ago

Trustindex verifies that the original source of the review is Google. +3
Dima and his crew were efficient, clean and timely. All work was completed and more than satisfactory. The follow up by Carl was excellent. I will not hesitate to recommend Canada Waterproofers.

Owner's reply
Thank you so much Was a pleasure working with you. Hope you have an amazing week Best regards Canada Waterproofers team

Posted on Google

Anne Martin
692 days ago

Trustindex verifies that the original source of the review is Google. +1
I have had Canada Waterproofers do two separate jobs at my home. The crew, was great, they are professionals, I am very pleased with the results. The jobs were done on time, & clean up was superb. You can't go wrong choosing Slava and his team.

Owner's reply
Thank you Anna! Such a pleasure working with you. Thank you for choosing Canada Waterproofers, we truly appreciate your business and support. Best regards Canada Waterproofers team

Posted on Google

Alicia Holloway
743 days ago

Trustindex verifies that the original source of the review is Google. +0
Carl and his team did a fantastic job, waterproofing a small section of our foundation, installing a proper drain in a window well and putting everything back together, looking snazzy. Carl really knows his stuff and I wouldn’t hesitate to hire him and Canada Waterproofers again (although I’m sure hoping we don’t have to!). Thanks so much!!

Owner's reply
Hey Alicia Just want to thank you again for trusting us with your basement waterproofing, we really appreciate your support and business. Hope you have an amazing 2025 All the best Canada Waterproofers team!

Posted on Google

Dan Prosser
754 days ago

Trustindex verifies that the original source of the review is Google. +4
Canada Waterproofers are excellent in their trade. I would highly recommend them if you need waterproofing. Had some water issues in my basement and wanted to be certain they were addressed before finishing the basement. Carl helped me understand what was needed and walked me through the options and gave his recommendations. He was one of three quotes that I received. His quote was fair and I appreciated his helpful advice and professionalism. Every question was answered quickly and gave me a lot of confidence in my decision. When the work started, Dimitri and his crew worked quickly, taking care to keep me informed. They exceeded my expectations on how well they treated my house (wrapping furniture, furnace, freezer, washer/dryer and minimizing the dust spread on the house). I couldn’t believe how hard they worked to get the job done. It’s clear to see the level of pride in the work they do. Thanks to both Dimitri and Carl for a job very well done!

Owner's reply
Hey Dan We just want to thank you again for choosing canada Waterproofers for your interior waterproofing project, if you ever need anything else please feel free to reach out. Thanks again Canada Waterproofers team!

Posted on Google

Mitch Pamonag
809 days ago

Trustindex verifies that the original source of the review is Google. +1
Thank you, Canada, waterproofing for doing a excellent job 👏 saving me a lot of money 💰 and very professional and friendly customer service , I'll recommend 👍 Canada waterproofing for any plumbing issue .

Owner's reply
Thank you so much! We are so happy that we could save you money. Thanks for taking the time to share your experience. Best regards Canada Waterproofers Team!

Posted on Google

Rocco Caputo
1070 days ago

Trustindex verifies that the original source of the review is Google. +5
I had a fantastic experience with Canada Waterproofers! Salesman Andrew was exceptionally knowledgeable, friendly and guided me through the entire waterproofing process as well as all possible options to solve my problem. He answered all my questions over multiple phone conversations and visits and never made me feel as though I was a bother. The hardworking crew, Dmitri, Victor, and Grigorii, displayed remarkable attention to detail and completed the job flawlessly all while keeping a tight, clean work area so my family could continue our daily routine without interruption of any kind. Haven’t seen guys hustle like that in a long time. I don’t often hire contractors to do work and when I do I take my time to find the right contractor. I can be picky and tough to please as my attention to detail can be excessive These guys hit the mark! Don’t look any further when hiring someone to perform any task listed on their website. My basement is now dry and secure. I highly recommend Canada Waterproofers for their expertise and dedication.

Owner's reply
Hi Rocco We just want to thank you again for choosing Canada Waterproofers for your basement leak repair, we really appreciate your support and business. Hope you have an amazing day! Best regards Canada Waterproofers team!

Posted on Google

Nick Vrysellas
1310 days ago

Trustindex verifies that the original source of the review is Google. +6
Very reliable and trustworthy!

Owner's reply
Thank you so much for this review we truly appreciate your support! So sorry for late reply. Best regards Canada Waterproofers team!

Posted on Google

S K
1315 days ago

Trustindex verifies that the original source of the review is Google. +8
Simply best in business. Amazing service and very professional guys. Did job fast and very clean! Highly recommend

Owner's reply
Wow thank you for such kind words, this really means a lot to our company. Best regards Canada Waterproofers team!

Posted on Google

Jad A
1453 days ago

Trustindex verifies that the original source of the review is Google. +6
Amazing work, can’t thank Slava enough for taking care of us and with regards to the flawless execution of his work. We always come back for any waterproofing needs

Owner's reply
Thank you so much we really appreciate your support! Best regards Canada Waterproofers Team

Posted on Google

Dmitry K
1485 days ago

Trustindex verifies that the original source of the review is Google. +2
I had Slava and his team do a waterproofing of my leaky basement. I really liked how Slava explained everything and took his time to walk me through every step of the job. The job was done fast and clean. The team was respectful of my property, which was important for me. Definitely calling you again for all my underground repair needs. Thanks again!

Posted on Google

clinton christian
2377 days ago

Trustindex verifies that the original source of the review is Google. +6
I contacted CW because I wanted to underpin my my century home in old Milton as I had 6' ceiling and wanted to increase them to 8'. Carl was very helpful and explained the underpinning process thoroughly. I found that I needed to obtain a permit before I could get quotations for the underpinning and Carl recommended a structural engineer who assisted me in obtaining the permits for construction. CW's quotations were competitive and their communication was fast and informative. Note: Canada Waterproofers were the only company that quoted a complete solution for the project. Others required that I hire a plumber or General Contractor in addition to their quotation. Work started on time and the two guys (Andrew and Stas) worked extremely hard until the project was done. I was always kept informed of the project's progress and any concerns that I had were addressed immediately. This is very professional company and their work has been first class. I highly recommend them!

Owner's reply
Thanks Clinton it was a pleasure working with you, good luck with the rest of the renovation! Best regards and take care! Canada Waterproofers team

Posted on Google

Richard Diniz
169 days ago

Trustindex verifies that the original source of the review is Google. I had a foundation crack at my house in Mississauga, causing all kinds of problems in my basement which were difficult to source. Carl, from Canada Waterproofers, very quickly diagnosed the issue, and completed the repair, and they have since provided me with excellent service whenever called upon. Carl and the company were very professional, their work has been excellent, and their prices honest and fair.

Owner's reply
Thank you so much for your kind words and for taking the time to share your experience! We’re glad Carl was able to quickly diagnose the issue and provide an effective solution for your foundation crack. It means a lot to hear that you’ve been happy with both the quality of our work and our service over time. We truly appreciate your trust in Canada Waterproofers and are always here if you need us again!

Posted on Google

Rahul Sajeev
214 days ago

Trustindex verifies that the original source of the review is Google. Slave have been fantastic from the get go in regards to everything. And his crew is on point as well. Cleaned up everything after the job. Thank you guys!

Owner's reply
Thank you! We truly appreciate the great feedback. Our team takes a lot of pride in doing the job right and leaving everything clean. Glad we could help, and thanks again for choosing us!

Posted on Google

Helen Soares
215 days ago

Trustindex verifies that the original source of the review is Google. I hired a few years ago for waterproofing which was an excellent experience. He’s very responsive and punctual and recently returned to inspect my sump pump. I highly recommend their services.

Owner's reply
Thank you so much for your continued trust and support! We’re really happy to hear you had such a great experience with the waterproofing work and that everything went smoothly with the sump pump inspection as well. We truly appreciate the recommendation and are always here if you need anything in the future.

Posted on Google

natalia chul
228 days ago

Trustindex verifies that the original source of the review is Google. I had a great experience with this company. Valentyn was prompt, very pleasant, professional and able to resolve my leak issue fast and for reasonable price. I would highly recommend!

Owner's reply
Thanks so much for the great review! We’re happy to hear Valentyn took care of the leak quickly and made the whole process easy. Really appreciate the recommendation, and don’t hesitate to reach out if you ever need us again!

Posted on Google

Herbert
256 days ago

Trustindex verifies that the original source of the review is Google. Great company to work with Had a drain pipe break to the septic during the holiday season and in less than 24 hours the guys were here, repair done and what a relief these guys are just a joy to work with had them here 4 years ago to do a basement leak and again very easy to work with professional courteous and clean would recommend them to anyone Thank you, Carl and Slav

Owner's reply
Thank you Herbert Always a pleasure, and happy we could help you so quickly. Drain backups are never fun and we understand the importance of getting them running again asap. Thank you for your kind words and hope you have an amazing new year! All the best Canada Waterproofers Carl & slava

Posted on Google

Chris C
274 days ago

Trustindex verifies that the original source of the review is Google. Another amazing experience with Canada Waterproofers! Had a sump replacement done this time and it was fast, efficient, and cost-competitive. I’ve also previously had exterior basement waterproofing and a sewer drain line inspection and replacement done by Canada Waterproofers. They have always been timely, professional, and performed excellent work. An honest and hardworking company that I never hesitate to use myself or recommend to others.

Owner's reply
Thank you so much for your continued trust and support! We truly appreciate you choosing Canada Waterproofers again. It’s great to hear that the sump pump replacement went smoothly and met your expectations. We’re also grateful for your kind words about the previous exterior waterproofing and sewer line work — our team prides itself on being timely, professional, and honest on every project, big or small. Customers like you make what we do worthwhile. Thank you for recommending us and for being such a loyal part of the Canada Waterproofers family. If you ever need anything in the future, we’re always here to help!

Posted on Homestars

Customer of Canada Waterproofers
676 days ago

Trustindex verifies that the original source of the review is Homestars. Prompt company Valentyn from Canada Waterproofers knows exactly what he's doing and how to fix a major plumbing issue. Very professional, prompt, has very clear communication, is hard working, very hard working, and personable. He has the proper equipment do diagnose and fix the problem in a timely manner. His knowledge of plumbing is also exemplary. It was a pleasure doing business with him and will hire him for future jobs. Thank you!

Owner's reply
Thank you for taking the time to share your experience with us, Val is a true asset to us and we are so happy to have him on our team. Thank you for choosing Canada Waterproofers for your plumbing repair. Hope you have an amazing day Best regards Canada Waterproofers team

Posted on Homestars

Customer of Canada Waterproofers
803 days ago

Trustindex verifies that the original source of the review is Homestars. Basement leak There was a leak in the church house basement for the last couple of years and it just got worst over time. Andrew from Canada waterproofers came out to give us an estimate, and was able to identify the leak from a couple areas going into the basement. The board was very impressed at the quick response and turn around time from identifying the leak, and when the company was contracted to do the work. His price was competitive with the 3 other contractors that we looked at. Thank you to Andrew and his team for the great job they did and for the pictures to show what was done.

Owner's reply
Thank you so much for such kind words. We try to be the most competitive while still providing top quality service. Thank you so much for choosing Canada Waterproofers! Best regards Canada Waterproofers team!

Posted on Homestars

B Snow
1181 days ago

Trustindex verifies that the original source of the review is Homestars. The best plumbers! Kitchen drain cleared and repaired. Valentin did an amazing job solving our kitchen plumbing issues. I would highly recommend Valentin and Canada Waterproofers. Very nice guy and highly experienced and professional. This is the second time we have hired Canada Waterproofers for different repairs in the last few years and they do a really amazing job. Valentin snaked out the line, and replaced some broken plumbing under the sink and in the basement ceiling. FYI, we had previously hired a 24 hour plumber (who turned out to be a new guy on probation with very little experience) who couldn't clear the pipes and just ended up cracking some of our pipes with his snake and leaving saying it couldn't be fixed. We should have gone with tried and true experience of guys like Valentin from Canada Waterproofers.

Owner's reply
Thank you so much for this review! We really appreciate your feedback and for your continued trust in our company. Please don't hesitate to contact if you ever need anything else. Best regards Canada Waterproofers basement waterproofing experts!

Posted on Homestars

Alvin Koh
1210 days ago

Trustindex verifies that the original source of the review is Homestars. Water pipe leak in our building We had Carl from Canada Waterproofers fixed a leak in our pipes that was causing our basement to be wet. They were very professional and finished the work to our satisfaction. Carl was very easy to deal with and understood the problem well. When we had another plumbing, he send another plumber to fix the problem promptly. We recommend Canada Waterproofers for any waterproofing problems.

Owner's reply
Thank you Alvin, Always a pleasure to work with you. We really appreciate you trusting us with your home and want to thank you for choosing Canada Waterproofers for your basement Waterline repair. Best Regards Canada waterproofers Team!

Posted on Homestars

Stephen Maheswaran
1461 days ago

Trustindex verifies that the original source of the review is Homestars. Leaking pipe repair in hard to reach area Valentine from Canada Waterproofers came to my house and did a FANTASTIC job repairing a water leak we had. He diagnosed where the leak was coming from and then voluntarily chose to repair it with a high quality copper pipe which typically would've costed more. He also noticed another issue with the pipes where the previous contractor had implemented a poor shortcut solution that would've broken down over time and fixed that proactively as well. Valentine and Canada Waterpoofers went completely above and beyond my expectations and did even more than what was required of the job. They did all this at great value for the dollar as well. Highly recommend this company and technician. Thank you!

Owner's reply
Thank you Stephen It's been a pleasure working with you! we want to thank you for choosing Canada Waterproofers to repair your plumbing and also for sharing your experience with us. Best regards Canada Waterproofers Team

Posted on Homestars

Nancy
1733 days ago

Trustindex verifies that the original source of the review is Homestars. repair leaking toilet and sink drain pipe Val from Canada Waterproofers was very patient in repairing a toilet seal leak. He was able to set the toilet on an uneven floor, levelled and sealed it. He was thorough and made sure there were no further leaks. He also repaired a leaking sink drain pipe and again made sure there were no leaks. When I mentioned I was going to call and book an appointment later on to have our sump pump and back water valve checked, he was kind enough to do that for us as well before he left. Thank-you Val!!

Owner's reply
Thank you so much for taking the time to write this review, we really appreciate your support! If you ever need anything in the future please don't hesitate to contact us. Best regards Canada Waterproofers team!

Posted on Homestars

HomeOwner
1951 days ago

Trustindex verifies that the original source of the review is Homestars. Leaking water from the pipe attached to sink There was water leaking from the pipe which was attached to the sink. I called Valentine from Canada Waterproofers who helped me with the plumbing issue last time efficiently. Valentine is always punctual on time and he is very professional with good manner. He again fixed the problem very well and he also followed up with me the day after. I highly recommend Valentine from Canada Waterproofers.

Owner's reply
Thanks Kim for your continued trust in Canada Waterproofers team, we really appreciate your support and your business. Best regards Canada Waterproofers Team

Posted on Homestars

Arif
2134 days ago

Trustindex verifies that the original source of the review is Homestars. Discharge line for sump pump Borys from Canada Waterproofers arrived on time, was very professional, and went the extra mile to get the job done, including heading out to pick up the right part and returning just so he could get the job done for us right away given our timeline. A real professional!

Owner's reply
Thanks so much! We are so happy that you are happy with our plumbing service, if you would need anything else in the future please give us a call, and we will be happy to help. Best regards Canada Waterproofers basement waterproofing, plumbing and drains!

Posted on Homestars

James Young
2210 days ago

Trustindex verifies that the original source of the review is Homestars. Great service Val from Canada Waterproofers provided great service. 1.) Great communication: about timing and price. 2.) Simple and Complex Fix: He fixed a simple issue immediately and identified large issues with out plumbing and pipes. 3.) He was professional and courteous.

Owner's reply
Thank you for your review! We really appreciate your support and business, if you need anything in the future please don't hesitate to contact us! Best regards Canada Waterproofers basement waterproofing, plumbing and drains services

Posted on Homestars

cha veci
2291 days ago

Trustindex verifies that the original source of the review is Homestars. Amazing plumber spot on source of leak 3 other plumbers failed Boris is a true professional 10/10 plumber because he determined the source of the 2nd floor shower leak right away which 3 others plumbers from other companies failed. He fixed the problem without opening the main floor ceiling. He showed up on time, ensured quality service and charged us a reasonable price for fixing the shower, replacing garburator and replacing kitchen faucet. All 3 issues completed in less than 2 hrs. We are so glad we found Canada Waterproofers online. We will strongly recommend Boris from Canada Waterproofers to our families and friends for their plumbing problems.

Owner's reply
Thank so so much for your review, Boris will be so happy with this review as he really tries his hardest and he is an amazing plumber. If you need anything in the future then please don't hesitate to contact us! Thanks so much Canada Waterproofers Team Basement waterproofing plumbing and drains

Posted on Homestars

HomeOwner
2420 days ago

Trustindex verifies that the original source of the review is Homestars. Faucet replacement The plumber from Canada Waterproofers Borys worked with us to ensure we had the right faucet for a recent install. We had purchased an incorrect faucet, he came out and told us what we needed to get without even charging for the first visit. He was very knowledgeable and helpful and provided his expertise about other possible projects for our kitchen. We will definitely use Canada Waterproofers for future projects!

Owner's reply
Thank you Mr Mury We really appreciate you support! If you need anything in the future please don't hesitate to contact us. All the best Canada Waterproofers Team

Posted on Homestars

HomeOwner
2607 days ago

Trustindex verifies that the original source of the review is Homestars. Great Service, Very Satisfied. I first read the ratings here and obtained a quote from the top company and from Canada Waterproofers. I initially went with the top company as they had the better presentation. Canada Waterproofers had a less polished presentation but I was impressed by the sincerity of their rep – Slava as well as having the lesser quote. After numerous delays and tardy call backs by the initially selected top company, I decided to revert to Canada Waterproofers and I am very glad I did. They were very responsive and catered to all of my concerns. They conducted themselves very professionally and did an extraordinary job. Slava was very knowledgeable and explained everything throughout the process. All of my neighbours were also impressed. Additionally, I requested a 25-year transferable warranty which they provided. I would definitely highly recommend them.

Owner's reply
Thank you Neelu Such kind words, we really appreciate that you ended up choosing us. We really try to accommodate our customers and we are so happy that you noticed this. If you need anything in the future please don't hesitate to contact us. Best regards Canada Waterproofers team

Posted on Homestars

HomeOwner
2642 days ago

Trustindex verifies that the original source of the review is Homestars. Clogged drain Had a main line clog. Borys from Canada Waterproofers worked with me to get a time that worked for me and even came sooner when I realized I could not wait. His labour very reasonably priced. I am a single woman and I am always worried about being taken advantage of so googled everything I could before technician came. Boris did everything by the book and was at the low spectrum of the pricing for the job. I recommend him and Canada Waterproofers to everyone!

Owner's reply
Hi Kim Thank you for such kind words, we really try our best to be fair with our pricing. Our customers work hard for there money and it's only fair to respect that, so we believe that a fair price is the only way to go. We are really happy that you are satisfied with our work, and thank you for choosing canada Waterproofers. Best regards Canada Waterproofers team

Posted on Homestars

HomeOwner
2834 days ago

Trustindex verifies that the original source of the review is Homestars. Waterproofing basement and sump pump We were very impressed with the service we got from Canada Waterproofers. We've had problems with a damp basement for years, which has become more urgent with recent heavy rains. Carl assessed the situation, recommended a combination of exterior and interior weeping tile with a sump pump. Job was completed quickly by a team of 5 workers. Some dampness reappeared in a corner at end of weeping tile line, and the company returned promptly to dig around a difficult corner, under a deck. Problem resolved, no extra cost. Very hard-working and pleasant employees. Carl went the extra mile for us, as did his team. We highly recommend this company.

Owner's reply
Hi Martha You guys are so kind to write such a great review for our company, we really appreciate your support. We are very happy that the additional fix did the job, as we really want you to be happy and satisfied with our work. Thanks again for choosing Canada Waterproofers Best regards Canada Waterproofers team

Posted on Homestars

Farid H
2836 days ago

Trustindex verifies that the original source of the review is Homestars. Clog and leak repair My kitchen sink got clogged and leaked. I tried to snake it but did not get success. Boris from Canada Waterproofers was the most technologically advanced plumber that I've used. He was very responsive to phone and text in a very timely matter. Even provided a quote via pictures and video that helped expedite hiring. He repaired my leak and removed clog for a price that I would say was more reasonable than other companies quotes for plumbing services. Thumbs up!

Owner's reply
Hi Farid Thank you so much for taking the time to write a review of our company, Boris will be extremely happy that you had such great things to say. We really appreciate your support, and thank you for choosing Canada Waterproofers to perform your repair. Best regards Canada Waterproofers team

Posted on Homestars

HomeOwner
2863 days ago

Trustindex verifies that the original source of the review is Homestars. Exterior Waterproofing (One Wall) + Sump Pump I was really impressed with all aspects of Canada Waterproofers. We received a very competitive quote from Carl, who came by and assessed our situation and didn't try to upsell. Once we booked our date, it had to be pushed back - not Canada Waterproofers' fault, the city was backlogged and didn't come by to do the locates in time. Canada Waterproofers gave me a heads up in advance, and called me every day following that to give me an update on their efforts with the city. Once the locates were done, the workers came out pretty much right away. They did a great job - they worked incredibly hard to get the job done in one day, working until after dark and leaving the place clean. A couple of weeks later we received our sump pump rebate forms in the mail from Canada Waterproofers. They had filled them out for us except for signature - all we had to do is sign and send off to the city. This is a great, professional company.

Owner's reply
Hi Daveskos We would like to thank you for your support, and thank you for taking the time to write such a great review of our company. We really appreciate your business, and thank you for being so understanding about the locate situation. Unfortunately locates have been really behind these days. Thanks again and please don't hesitate to contact us if you would need anything Best regards Canada Waterproofers team

Posted on Homestars

M
2890 days ago

Trustindex verifies that the original source of the review is Homestars. Improving plumbing on basement Boris from Canada Waterproofers was professional, friendly, and accommodating. He was prompt with his replies and got the work done efficiently and well. He was in contact with me whenever anything came up from scheduling to needing to change out the hardware. His pricing was very fair considering that his work is top notch! I couldn't ask for more and won't hesitate to call on him again and to recommend him to my friends and neighbors.

Owner's reply
Thank you so much for such a great review! We are so pleased to have Boris as part of our team, he really tries to surpass our customers expectations. Thank you again for taking the time to write the review and thank you for choosing Canada Waterproofers Inc

Posted on Homestars

hodadehmeshki
3277 days ago

Trustindex verifies that the original source of the review is Homestars. Exterior basement waterproofing I had leak in my basement about two months ago and contacted several companies for an estimate. Carl, a representative from Canada waterproofers, came by within a few hours. Carl was very helpful, professional, and knowledgeable, and gave me the most competitive price and reasonable start date. He was also very quick in answering my phone calls/text messages and stayed within the quoted price. The staff was extremely efficient, skilled, and courteous. They completed the job within the estimated time. They also did a great job in cleaning up after the work was completed. It was an absolute pleasure to work with Canada waterproofers and I highly recommend it.

Owner's reply
Hi Hoda Thanks so much for reviewing our company We really appreciate your business and thank you for choosing Canada waterproofers to waterproof your home. If you would need anything in the future please don't hesitate to contact us Best regards Canada waterproofers team

Posted on Homestars

Andrea
3457 days ago

Trustindex verifies that the original source of the review is Homestars. Basement external waterproofing and window enlargement My unfinished basement had a slight leak so I wanted to waterproof the outside walls before finishing it. I had one company do one side, but they were not available to do the other side, although they had already quoted the work. I also contacted another company that seemed very professional, but they couldn't start for a while. So I contacted Canada Waterproofers after reading the great HomeStars reviews and I am so glad I did. They were able to meet the quote of the first company (cheaper than the second company). They performed the work in an extremely professional manner. Most important of all, they communicated frequently and clearly and were willing to address EVERY little concern that I raised along the way, no matter how trivial, without extra cost and with utmost courtesy. It was a very pleasant experience plus the workmanship was top notch. I would highly recommend them to anyone who is looking for hard-working, honest home improvement professionals. We had three basement windows enlarged plus a brand new window cut and the city inspector had to inspect the new lintel. He passed it with no issues at all. Even the window installers who came to install the new windows commented that the waterproofing workmanship was obviously a very high quality. The jobsite was kept as clean as possible at all times, using dropcloths to avoid tracking mud whenever they had to enter the house. When there was a delay in the window well covers from the supplier, Carl immediately retained a different company to ensure the delay to me would be minimal. Final payment was never requested until all work was completed and I confirmed I was satisfied. If I ever need more waterproofing I will definitely be calling Carl from Canada Waterproofers back. He and his crew were an absolute pleasure to deal with from start to finish.

Posted on Homestars

HomeOwner
3805 days ago

Trustindex verifies that the original source of the review is Homestars. Inspection and Estimate After a small re-occurring leak in my basement coming from the corner of the house got progressively worse with the recent easter rainstorms, I called in a downspout company, thinking we needed to disconnect our downspouts. They came out, recommended we disconnect all the downspouts and waterproof a 4ft section of the house where the leak was coming in. The quote was for $6000+tax. Being scared by the cost, we decided to get a waterproofing expert in for a second opinion. I choose Canada Waterproofers based on their homestar reviews, which I read in detail. I was also impressed that I was able to book my appointment via on-line chat for the following weekend. Slava, from Canada Waterproofers, called me the day of to confirm he was coming and arrived on time as expected. When he arrived he put on little blue shoe covers to keep the floors clean. Then he got right to work and inspected the basement, inside and out, tested out sewage pump (which we previously thought was a sump pump), and then inspected the leak area using a tool to test the temperature. Slava then suggested we test the area outside with a garden house to determine where leak was coming from. We have an aged outside door that he hypothesized might be the source of the leak and not the concrete. He stayed for almost an hour and we thoroughly watered the area. Sure enough, the water is coming from the door and not the foundation wall. He suggested we seal up or replace the door as a first step as he felt that would solve our leak issues. He then recommended considering the waterproofing option only if the leak came back. I was surprised and relieved. Addressing the door will be considerably cheaper and I appreciated his honesty in solving the issue, despite the fact it means we are not hiring his company at this time. I offered to pay him for his time which he declined. Both my husband and I are grateful and would have them back to waterproof if the time comes that we need it.

Owner's reply
Thank you so much for such kind words and for taking the time to review our company, here at canada waterproofers we are always aiming to find the root cause of your leak and only fix what is needed. We find many times that a leaky basement can be remedied with such simple fixes. We are very happy that you found slava honest and that he could find your leak, which will be much less costly. Thank you so much for calling canada waterproofers and we would be more than happy to help you in the future Best regards Canada Waterproofers team.

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